Acer: Can they do one thing right, at least?
September 28th, 2008 Posted in PersonalSo… It comes to this. Six weeks since my Acer was last functioning, I am expecting to receive my replacement. Six weeks seems like a long time to me, but it isn’t to some…
You see, my Acer rep popped into work the other day, as he generally does (he’s a nice bloke, and without him I wouldn’t have a replacement, so I don’t wanna make him seem like a bad guy). While he was there, I asked who I could complain to in order to get some free stuff — hey, I’m only human. His response? “Free stuff? You won’t get anything free for a six-week wait.”
I was pretty shocked at that, for obvious reasons. It suggests that six weeks isn’t out of the ordinary, and that the response I’ve received so far is pretty much average. Wow. Nice. On top of this, I can’t get a credit, so I have to continue being the (proud?) owner of an Acer machine, against my desires. But it is being replaced with a better model, so I shouldn’t complain… Much.
So six weeks is pretty much normal, eh? What if I was relying on this machine for business? I guess in that case I would have a backup. Which reminds me, I suppose, how lucky I was that I had Lazarus, or I wouldn’t have been able to post anything for the past month and a half. Damn, that’s a long time….
Anyway, on Friday I was told that Acer had shipped the machine that day, and that I should expect it Monday. Not really sure where it is being sent to, as nobody asked for my address, but we’ll see, I guess. So let’s just see if Acer can at least get one thing right — the day they return it to me. If they do, well… I won’t be recommending them (sorry Acer, but six weeks shouldn’t be average turnover for this kind of thing — and if it is, you shouldn’t be blaming the distribution company for that, you should be trying to get that shit sorted out), but I might consider them when I consider my next purchase — a mini-note… I’ve heard good things about the Aspire One… Then again, I’ve experienced extremely bad service on my top-of-the-range unit (hehe, unit). Let’s hope that was a once-off — but my eyes are set primarily on the HP Mini for now…
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