Stupid computers
August 28th, 2008 Posted in PersonalYeah, so you may be aware that my super wicked awesome computer died last week. Fully died in the butt and had to go back to Acer for repairs. Fair enough, no worries — new computer, you sort of have to expect that it’s bound to happen… Actually, I don’t think I’ve ever had a new computer that didn’t die early in its life… They usually come back better and stronger than ever.
Anyway, waited a few days, then sent an email to ask for an update. They got back to me within an hour, which I found impressive — and which also supported stories of Acer’s quality service that I’d heard tell of — and told me what was up… The motherboard in it was fried, and it needed replacement; new part arrived that day, was gonna be replaced, tested, and sent out.
That was Monday. I’ve asked for further updates since, and received no love. Well, I got one reply on Tuesday saying that there were no updates and that they would get back to me when there was.
Today’s Thursday. I figured I’d given them enough time to get back to me, and sent in for a further update. Nothing. No repsonse. This means it won’t be coming to me this week, which is pretty disappointing, to say the least.
So I’m going to go to work tomorrow and send another email. This one is not going to be as nice. This one is going to basically state that essentially the machine was faulty and should have immediately been replaced. Failing that, the faulty part should have been replaced and tested as advised — I’d be perfectly happy with that — it just shouldn’t take four days to do so.
There’s nothing they can really do about it — they won’t same-day ship it, because I know how much that costs; and even if they give me free stuff, all I want is a bag that fits it or another HDD, but I won’t get either of those (bags that size are hard to come by, let me tell you… and HDDs aren’t cheap) — but still, I just feel the need to complain. I spent enough on the machine, I really don’t think it should take this long to get back to me…
Nobody likes a complainer, but I was nice when I originally asked for an update — I thanked them for their quick response, and so on, so I think at the very least, all they needed to do was say ’sorry, but it’s taking longer than expected, it won’t be with you this week,’ and I would probably (shit, almost definitely) accept it and move on… Sigh… Oh well, guess I’m just impatient, but I knew that already…
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